ShopHQ drop ship EDI with Sellercloud: orders, Radial codes and packing slips

ShopHQ sells through TV and online, and many of the products it sells are drop shipped straight from the vendor. Those orders reach you as EDI files through Radial's VendorNet, and ShopHQ expects ship notices, invoices and stock to come back the same way. This post explains how that works when you fulfil from Sellercloud, and the two things that most often trip vendors up: carrier codes and packing slips.

What goes back and forth#

Document	Direction	What it does
850 purchase order	ShopHQ → you	Read from Radial's SFTP server and created in Sellercloud
997 confirmation	You → Radial	One per order file once its orders are imported, accepting or rejecting each
856 ship notice	You → Radial	Sent when Sellercloud has tracking, using Radial's ship-method codes
810 invoice	You → Radial	Sent with the shipment
846 stock	You → Radial	Your available quantity on a schedule, after any stock you hold back

Radial also sends a 997 back for each file you send, so you can see what was received.

Radial's ship-method codes#

Radial expects its own code for each carrier and service on the 856, not the names Sellercloud uses. In interSend you map each Sellercloud carrier and service to Radial's code once, under Shipping & alerts. If an order ships with a method you have not mapped yet, the shipment waits and the order page and dashboard say so and ask for the code. Save it and the ship notice goes out, and every later order with that method goes out on its own.

Packing slips in ShopHQ's style#

Drop ship parcels go to ShopHQ's customers, so the slip inside should look like it came from ShopHQ. interSend attaches a slip to each Sellercloud order. ShopHQ connections start with the slip modelled on ShopHQ's, with their logo. If you would rather use your own, the Packing slip tab has a designer: your logo, colour, font, return address, which details to show (order and ship-by dates, prices, SKU, UPC, gift message) and a footer for your returns policy, with a preview that is exactly what gets printed.

Testing before ShopHQ sees anything#

A new connection starts paused with both write switches off:

1. Start a test run reads a real 850 and shows it, creating nothing. Files read in Test stay in Radial's folder rather than being moved.
2. Turn on Create orders in Sellercloud, run again, and check the order in Sellercloud.
3. Preview shows the 997, 856, 810 and 846 the next run would send, with their contents, without sending anything.
4. Turn on Send to partner when Radial is ready, then set the connection to Live to start the schedule.

Day to day#

Every order's page shows its progress and the files exchanged for it. On EDI files, the Needs you tab lists anything Radial rejected or never confirmed, with the reason and a Send again button. A failed order is tried again on every run, but you are alerted only the first time, and again if the reason changes.

Find the full file list on the ShopHQ integration page, or book a setup call to go through Radial's onboarding with us. Every plan starts with a 14-day free trial.