Privacy Policy

1. Who we are and what this covers

interSend is run by Stronger eCommerce Inc. ("we", "us"). This policy explains how we handle personal information when you visit tryintersend.com, when you use the interSend app, API or MCP server, and when you contact us.

It has two parts. For information about our customers' staff (account, billing and support), we decide how it is used. For personal information inside our customers' data, such as the shoppers named on their orders, our customer decides and we process it on its behalf, under the Data Processing Addendum. If you are a shopper, please contact the retailer or brand you bought from; we will help them answer you.

2. What we collect

• Account information: your name, email address, the organizations you belong to and your role, through our sign-in provider.
• Billing information: your company's billing name, address, tax ID and payment method, collected and held by Stripe. We keep only Stripe's reference numbers, your plan and its status; we never see or store full card numbers. If your company installed our app from the Shopify App Store, Shopify bills your plan instead and holds your payment details; we keep Shopify's reference numbers for the charges, your plan and its status.
• Customer data: what our customers and their connected systems send through the app, including purchase orders with shoppers' names, shipping addresses, phone numbers and email addresses, order contents, EDI files, inventory, and the credentials for their connections (which we store encrypted).
• Activity and technical information: an activity log of what the app did and who did it, API usage, error reports, and the IP address, browser and device information our hosting provider records when you load a page.
• Help and support: questions you ask the in-app help chat, debug reports you choose to attach, and emails you send us.
• Website visitors: the public site uses no analytics or advertising trackers. If you book a call, the booking page collects the details you enter.

3. How we use it

• to provide the Service: sign you in, move orders and documents between your systems and partners as you set it up, and show you what happened;
• to bill for the Service and keep accounts in good standing;
• to send service messages, such as failure alerts you have set up, billing notices and replies to your questions;
• to keep the Service secure, prevent abuse, and find and fix problems;
• to answer help questions, including with an AI model (section 4);
• to comply with the law and enforce our Terms.

Where a law requires a legal basis, we rely on performing our contract with you, our legitimate interest in running and securing the Service, your consent where we ask for it, and legal obligations. We do not sell personal information, share it for cross-context advertising, or use customer data to train AI models.

4. The help chat and AI

When you ask the in-app help chat a question, we send your question, the conversation so far, our product guide and, if you attach one, a debug report about one activity entry (which can include order details) to our AI provider to write the answer. The provider processes it under commercial terms that do not allow it to train its models on that content. Please do not type passwords, keys or payment details into the chat. Answers to common first questions are saved, without who asked, so the same question can be answered again quickly.

5. Who we share it with

• Our service providers (subprocessors), who host, store, email, bill and monitor the Service for us, under contracts that limit their use of the data. They are listed on the Subprocessors page.
• Your partners and order system, at your direction: that is what the Service is for. For example, an order goes to your order system and a ship notice goes to the retailer, when you have turned those on.
• Services you connect, such as a Slack channel you add for alerts, or your company's ShipStation, QuickBooks Online or Shopify account. Orders you ship from interSend go to ShipStation with the recipient's name, company name, shipping address and phone number, the items and their prices, the partner's order number, any gift message and packing notes, and a link to the packing slip (never the recipient's email address), and tracking details come back. Once you connect QuickBooks Online, it gets a copy of the invoices we send for you (the partner, invoice and PO numbers, items with their SKUs, quantities and prices, dates and tracking numbers; never a shopper's name, address, email address or phone number), and SKUs and item names are looked up there to match your items. If you choose your Shopify store as a connection's order system, your partners' orders are created there with the recipient's name, company name, shipping address, phone number and, when the partner sends one, email address (Shopify is told to email the customer nothing), the billing name and address, the items and their prices, and the partner's order number, dates and notes; tracking details and cancellations come back from it, and so do your products' stock at the location you chose, SKUs, barcodes, names and prices, which the partner's stock feed carries. We only read your stock there; we never change it.
• Legal and safety: when the law requires it, or to protect the rights, property or safety of our customers, the public or us.
• A buyer or successor, if our business is sold or merged, under this policy's protections.

6. Cookies

The public website sets no cookies of its own. The app uses cookies that are strictly necessary to keep you signed in and secure, set by our sign-in provider, and your browser's storage to remember small preferences and let the app work offline. We do not use advertising or cross-site tracking cookies, so there is nothing to opt out of.

7. How long we keep it

• Account, customer and activity data: for as long as the account is active.
• After an account ends: deleted within 30 days of a written request, or otherwise within 90 days, except what we must keep by law. Backups that still hold it are overwritten on their normal cycle.
• A Shopify store that installs our app but is not linked to a company yet: its address, name and encrypted sign-in are kept for up to 30 days, then removed.
• Billing records: as long as tax and accounting laws require, usually seven years.
• Error reports and server logs: for the shorter periods our providers keep them.

8. Security

Data travels over encrypted connections. Passwords and keys for your connections are encrypted before they are stored and are never shown back in the app. Each organization sees only its own data, and access is limited to people who need it. No system is perfectly secure; if a breach affects your personal information, we will tell you and the authorities as the law requires.

9. Your choices and rights

Depending on where you live (for example California, other US states, the EU or the UK), you may have the right to know what personal information we hold about you, get a copy, correct it, delete it, or object to or restrict how we use it. You can update your name and email in your account settings, and company admins can remove people and connections. For anything else, email legal@tryintersend.com. We will confirm who you are, answer within the time the law allows (usually 30 to 45 days), and not treat you differently for asking. You may use an authorized agent, and you can complain to your local data protection authority.

For personal information inside a customer's data, we pass the request to that customer and help them answer it.

10. Where the data is processed

We and most of our providers are in the United States, so information may be processed there and in other countries where they operate. Where the law requires, we use safeguards such as the European Commission's Standard Contractual Clauses for these transfers.

11. Children

The Service is for businesses and is not directed to children under 16. We do not knowingly collect their personal information.

12. Changes to this policy

We will update this page when our practices change and move the date at the top. For a material change, we will tell account admins by email or in the app before it takes effect.