Subprocessors

1. Current subprocessors

• Vercel Inc.

  Hosts the app and website, runs scheduled jobs, and stores uploaded files (logos, packing slips, pictures).

  Location: United States

• Neon (Databricks, Inc.)

  The database holding accounts, orders, documents, settings and the activity log.

  Location: United States

• Clerk, Inc.

  Sign-in, user accounts and organizations.

  Location: United States

• Stripe, Inc.

  Subscriptions, invoices and payments. Holds billing details and payment methods.

  Location: United States

• Twilio Inc. (SendGrid)

  Sends alert, billing and support emails, and receives replies to support emails.

  Location: United States

• Anthropic, PBC

  AI model that writes the in-app help chat's answers from the question and any debug report attached.

  Location: United States

• Functional Software, Inc. (Sentry)

  Error monitoring: technical details of errors, which can include parts of the request.

  Location: United States

2. Services you connect

Your order system (such as Sellercloud), your retailers and marketplaces and their networks, and anything else you connect, such as a Slack channel for alerts, receive data because you set them up to. They are your providers, not ours, and their own terms apply.

ShipStation (Auctane), if your company connects its own ShipStation account to ship orders from interSend: we send ShipStation those orders with the recipient's name, company name, shipping address and phone number; the items with their SKUs, names, quantities and prices; the partner's name and order number; any gift message and packing notes; and a link to the order's packing slip in interSend. We never send the recipient's email address. We read back the labels you buy there: tracking numbers, carriers, weights and box sizes. ShipStation processes this under your company's own agreement with it, in your account.

QuickBooks Online (Intuit), if your company connects its own QuickBooks account: we create invoices, sales receipts, credit memos and payments there for the orders your partners are told about, with the partner as the customer; the invoice and PO numbers; the items with their SKUs, descriptions, quantities and prices; the invoice and ship dates; and tracking numbers. To match items and fill in the setup lists we send SKUs and names in look-ups, and we read back your customers, items, tax codes, classes, accounts, invoices and payments. We never send a shopper's name, address, email address or phone number. Intuit processes this under your company's own agreement with it, in your account, once you connect it.

Shopify (Shopify Inc.), if your company connects its own Shopify store and chooses it as a connection's order system: we create your partners' orders in that store with the recipient's name, company name, shipping address and phone number; the billing name and address the partner gives; the recipient's email address when the partner sends one (we tell Shopify to send the customer no email); the items with their SKUs, quantities and prices; the partner's name and order number, the order and ship-by dates, any gift message and notes, and any extra order fields you set up. To match items we look up SKUs, and we read back your store's name, currency, product variants, locations and order numbers, and each order's fulfilments (carrier, tracking numbers and links, ship dates and the items shipped) and whether it was cancelled, which we pass on to the partner, and its prices and totals when you compare an order with the partner's. For the partner's stock feed we read each active product variant's SKU, barcode, name, prices, tags and available stock at the location you chose (and, when you push products to a marketplace, its description, brand, country of origin and images), never changing your stock. When a partner cancels an order, we cancel it in your store, or take the cancelled items off it, restocked and with no email to the customer. Shopify processes this under your company's own agreement with it, in your store, once you connect it.

If your company installed our app from the Shopify App Store, Shopify also bills your plan, in place of Stripe: we tell it the plan, its price, the onboarding fee and the amount for orders over your plan's limit, and Shopify charges them on your store's Shopify bill and holds the payment details. It receives no customer data for this.

3. Changes

We update this page, and the date at the top, before a new subprocessor starts handling customer data. Customers who want an email when it changes, or who wish to object to a new subprocessor as the Data Processing Addendum allows, can write to legal@tryintersend.com.