Open to every companyShipping labels, for orders shipped from interSend
Buy labels in ShipStation, and your partners hear when orders ship
If your warehouse buys its labels in ShipStation, interSend can send it your partners' orders and read the labels back, so each partner is told when its order ships. It works on connections that ship from interSend's built-in order system, and any company can connect it from Settings.
On the call we create your company's account with you and get your first partner live. You then choose a plan in the app, which starts the free trial.
In short
The ShipStation connection is open to every company. It works on connections that ship from interSend's built-in order system. It uses your company's own ShipStation account and V2 API key: orders go to ShipStation, labels bought there come back as shipments, and interSend tells the partner. Sellercloud connections keep Sellercloud's own ShipStation integration, and nothing about them changes.
What goes back and forth
To ShipStation
- Orders
- Each order in the Warehouse queue, sent once, with the PO as its order number, its lines, the partner's requested service, the ship-by date and a link to its packing slip. The customer's email address is never sent.
- Cancellations
- When the rest of an order is cancelled, its ShipStation order is cancelled. When only some lines are, it is put on hold with a note, and you are alerted to change the quantities there.
Back from ShipStation
- Labels
- Each label bought in ShipStation comes back as a shipment with each box's tracking number, and the partner is told: the 856 and 810 for EDI partners, the ship notice for Wayfair and Secret Sales.
- Voided labels
- A label voided before the partner is told undoes its shipment: the items go back on the order and the shelf. Once the partner has been told, you are alerted instead.
What keeps it in check
- Send orders to ShipStation is off for each connection until you turn it on.
- Each order is looked up in ShipStation before it is created, so a retry never makes a second ShipStation order.
- A preview of the shipment run lists what it would send to ShipStation without contacting it.
- The Warehouse queue and each order show where the order is in ShipStation, and every send, label, void and hold is on Activity.
- interSend never buys labels. You buy them in ShipStation as you do now.
What to have ready
- A ShipStation plan with API access (Standard or higher)
- A V2 API key, from ShipStation's API Settings
- One ShipStation store per partner, with customer emails turned off
- Connections that ship from interSend's built-in order system
Not included today
- Sellercloud connections. They keep Sellercloud's own ShipStation integration.
- Buying labels from interSend.
- V1 API keys.
- Billing a partner's carrier account (third-party billing).
- Changing a ShipStation order after it is sent, other than cancelling it or putting it on hold.
Questions
How do I get ShipStation?
Every company is offered it. Sign in, and an admin connects ShipStation in Settings → ShipStation with a V2 API key, then turns it on for each connection that ships from interSend. Book a setup call if you would like help.
Does it work with Sellercloud?
No. Sellercloud connections keep Sellercloud's own ShipStation integration, and interSend does not change them.
Does ShipStation get the customer's email address?
No. Orders go to ShipStation without it, so ShipStation cannot email the marketplace's customer. Turn customer emails off in each store's settings too.
Which ShipStation plan do I need?
One with API access, which ShipStation gives from its Standard plan up, and a V2 API key.
Ask about ShipStation
Any company can connect it from Settings → ShipStation. Book a call if you would like help: tell us how your warehouse buys labels today.
Book a setup call (opens in a new tab)On the call we create your company's account with you and get your first partner live. You then choose a plan in the app, which starts the free trial.
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